Customer relationship management (CRM) software is what your business needs to thrive. This makes it essential to choose the best CRM system in the market. However, with many CRM systems for you to choose from, it’s easy to get confused. This page compares competitive CRMs worth going for to ensure you go for the best.

Here Are The Best CRM Systems for Businesses in 2022: stands out as one of the best all-in-one CRM system in the market. Businesses often strive to please their customers. With, there is more you can achieve with this software. Besides helping you manage leads and contacts, it offers a range of other exciting features such as powerful automation and integrations and widgets. The automation feature will help you run predefined workflows, new contact, new leads, so on using visual drag-and-drop designer. With these exceptional features, closing more deals has never been this easier.

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Salesforce is another popular CRM software. While most people think that big businesses can only use this software, it’s also suitable for small businesses. Salesforce also provides you with an all-inclusive solution for your marketing, sales, and service needs. Thanks to its sales-focused and intuitive interface, the software is relatively easy to use. Other features that might interest you include streamlining business processes and sales like on-screen calls, email templates, data export tools, and more.

Zoho CRM

Zoho CRM is an excellent choice for small businesses. The CRM system is well-equipped with all the basic features necessary to help your business focus on lead generation and customer management. One of the main perks of this software is the harmonious integration with other Zoho tools like the Zoho suite, Zoho Campaigns, and Zoho invoice. Besides, the software is easy to use.


Freshworks CRM is also worth considering. The platform offers various tools that can easily help small and medium-sized businesses manage their clients. With this software, one can combine the Freshworks sales and marketing automation tools to enhance their sales and marketing. What’s more, with the help of the Freddy AI assistant, the software offers valuable insights into customer engagement and discovering and closing new leads. Freshworks’ user-friendly interface is also another appealing aspect of this CRM software.


A small business that is starting can settle for Hubspot CRM. The software offers useful free tools to help you manage your customers with ease. These tools include on-screen calling, email templates and tracking, contact management, and more. Besides, the platform allows you to integrate over 300 third-party applications such as Slack.

Why Businesses Need CRM Systems

Growth is one thing that all businesses strive to attain. As your business grows, you also have to hire more workers to help you manage the increasing customer base. Managing customer information is paramount to ensuring that your business provides exceptional services. This is where the importance of a CRM system comes in.

why businesses need customer relationship management systems

Your business stands to gain by using CRM system. You can easily manage your contacts using the contact management feature with the software. In terms of leads, an ideal CRM solution helps you identify your customer profiles and serve them better. Plus, you can generate sales and marketing reports in no time. All these features guarantee that your business remains competitive while making more money in the process.

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What Features To Look Out For

Since there are many CRM system for you to choose from, it’s important to know what you should be looking for. This information can help you determine the best platform that suits your business needs. Here are a few things to look out for.

  • Workflow Automation
  • Ease of customization
  • Third-party integration
  • Social media monitoring features
  • Employee tracking
  • Lead management

Best CRM Systems for Smaller Companies

Business start-ups should be looking for an all-in-one platform that delivers. Some of the recommended CRM system that suit your small business include, Hubspot, and Zoho CRM.

best customer relationship management systems for small companies

Best CRM Systems for Larger Companies

Large businesses will be on the lookout for powerful CRM system with exceptional features. Plus, it would help a lot to go for platforms that offer free plans. This ensures you can test the software before signing up for any package. Market-leading CRMs such as, Salesforce, and Freshworks are highly recommended here.

Best CRM Systems for Remote Working Teams

Remote work is the next big thing. You can use reliable CRM system anywhere. All you need is a stable internet connection, and you are ready to go., Salesforce, and Zoho are ideal choices in this case.

Best CRM Systems for Sales

Sales growth is a clear indication that your business is growing. Good CRM software helps to streamline the sales pipeline for the best results. CRMs to consider here include, Hubspot, and Salesforce.


You now have an idea of what you should be looking for in the best CRMs in the market. Besides paying attention to features, you should also consider reviews from other people who have used the platforms. Transform your business by choosing one of the CRM solutions recommended on this page.

What Makes the Best CRM Software?
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